PRIVACY POLICY


This Website is operated by E-COM DIGITAL INTERNATIONAL PTE LTD, a subsidiary company of E-Com Holdings Pte Ltd (hereby known as E-COM).

Your privacy is important to us. E-COM respects the privacy of every user that visits our website. E-COM promises not to disclose personal information to third parties without the express permission of You. We consider personal information to be private.

In alignment with the Personal Data Protection Act (PDPA) 2012 of Singapore, this privacy statement provides our users with information on how E-COM protects the information supplied.

PERSONAL DATA

In this Data Protection and Privacy Statement, “Personal Data” refers to any data, whether true or not, about an individual who can be identified from that data or from that data in combination with other information, to which we may have access. Examples of such Personal Data you may provide to us include your name, telephone number(s), mailing address, email address etc.

INFORMATION COLLECTION

Generally, E-COM collects your Personal Data in the following ways:

  • when you submit forms relating to any of our products or services;
  • when you register for or use any of our services on websites operated by us;
  • when you interact with our customer service officers;
  • when you request that we contact you;
  • when you are contacted by, and respond to, our marketing representatives and agents;
  • when you respond to our promotions and other initiatives;
  • when you submit your Personal Data to us for any other reason.

If you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children and/or parents), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes set out in this Privacy Policy.

You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the products and services you have requested.

INFORMATION USE

Generally, E-COM used your Personal Data in the following ways:

  • To facilitate your access to our Websites or the creation of your user account with our Websites;
  • To facilitate your online transactions;
  • To register you as a member/user of any of our programmes;
  • To answer your queries or provide you with assistance in any other way;
  • To meet and comply with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory authority which are binding on us; and
  • For purposes which are reasonably related to the aforesaid.

USE OF COOKIES


A cookie is a piece of data stored on the user's computer tied to information about the user. It helps the website to remember information about your visit to make your next visit easier and the site more useful to you. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use session ID cookies. For the session ID cookie, once users close the browser, the cookie simply terminates.

We may use cookies on our Websites for the following purposes:
  • To enable certain features and functions on our Websites (e.g. remembering your user ID, browsing and other product and/or service preferences);
  • To improve efficiency of our Websites;
  • To obtain aggregated our Website usage and visitation statistics;
  • To administer services to you; and
  • For purposes which are reasonably related to the aforesaid.

You may reject the use of cookies on our Websites by configuring your browser to disable the use of cookies. But this may result in the loss of functionality, restrict your use of our Websites and/or delay or affect the way in which it operates.

CUSTOMER SERVICE


We communicate with users to provide requested services and regarding issues relating to their account and/or products purchased, we reply via email or phone, in accordance with the user’s wishes.

UPDATING/DELETING/DEACTIVATING PERSANAL DATA


If your personal information changes (such as contact number, email address or delivery address), or if you no longer desire our service, we provide a way to correct, update or delete/deactivate your personally identifiable information. This can be done by emailing our Customer Support at service@ecombay.com.

CHANGES TO THE PRIVACY POLICY


We may make changes to this Privacy Policy in future, which will be posted on this page. Please check back to see any updates or changes to our Privacy Policy.

CONTACT US


We take great measures to ensure that your visit to our Website is an excellent one and that your privacy is respected. If you have any questions, comments or concerns, please contact us at service@ecombay.com

The above stated Privacy Policy is updated as of 1st of September 2019.